RETURNS – OUR EXCHANGE POLICIES
Firstly, thank you for purchasing a Manuka Australia product.
To bring you the best of our products and services, Manuka Australia provides one to one exchange. You can exchange or return items purchased on www.manukaaustralia.com.my for a full refund within 7 calendar days after receiving the item.
However, you are responsible for the shipping charges incurred both on your original order as well as the return shipping charges.
If the item has been opened or used, restrictions may apply. Please ensure that the returned item is repackaged with return documentation that was included when you received it.
The wrong shipping address is not counted in refund policy. If you believe the item you have received is defective, please contact us by email immediately.
If you purchased Manuka Australia product from other retailers, please follow their return policy for refunds.
WHERE TO RETURN?
Kindly have your returns shipped to our Returns Mailing Address:
MANUKA AUSTRALIA SDN BHD
B-02-26 DATARAN CASCADES,
JALAN PJU 5/1, 47810,
KOTA DAMANSARA, PJ, SELANGOR.
If the buyer is faced with a problem with our products, please report the problem to us at any time, and our one-to-one return policies will take care of the rest for you.
Buyer Protection is designed to instil buyer confidence while streamlining the resolution process during times of transaction issues. Our team is dedicated to buyer satisfaction, and we do our best to provide a quick response.